What conversations have you been avoiding? Just the thought of broaching certain topics can be enough to bring on a spontaneous stomach ache and palms so sweaty you’ll be glad shaking hands went out of style. Sometimes saying what’s on your mind is easier said than done. Where do you start, and what direction should you take the conversation? How do you prepare, and how do you know when you’ve gone too far?
Learning Objectives:
Identifying when tough conversations need to happen
Identifying cognitive biases that impact how information is perceived
Knowing how and when to end a conversation
Identifying personality types and leveraging the best strategy